RETURNS & EXCHANGES | XSSENCE APPAREL
We review each item which was sent to you as part of our inspection to ensure your satisfaction.If for any reason you need to return items, we have a 14-day window to return. Please find return instructions below.
Returns:
Accepting returns is part of our customer service for both refunds and exchanges.
- Items must be unwashed and not put through a dryer.
- Animal/Human hair-covered items can't be accepted.
- We will not accpet items with glitter or the presence of other smells such as smoke, colonge or body spray.
- Xssence sizing tags must be attached in order to accept returns.
Exchanges:
- A size exchange can only be requested for the same item in a different size.
- A refund will be given if you cannot exchange the item due to insufficient stock or if you request a different item.
You can find more answers by visiting our Support Center or contacting our Customer Service Team.
