Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
FAQ
How can i learn about your privacy policies and terms of service?
To read our Privacy Policy, Click here. If you want to read our terms of service, Click here.
Where can i find more information about your digital card policy?
Through This link you can buy a Xssence Digital Gift Card. If you choose to buy a Our Digital Gift card it is important to know:
- From the day that the Digital Gift Card is purchased, it is valid for one year. After the one-year validity period, it becomes invalid and all the money will be lost.
- If you wish to inquire regarding your Digital Card balance, feel free to contact our Customer Service team and tell them only the 4 last words of the card. Don't write out the entire code, as we won't ask you for it.
- A gift card that is lost, stolen, or unauthorized is not Xssence Apparel's responsibility.
What is the reason for the cancellation of my order?
We regret in inform you that the item(s) you have ordered are no longer available or the credit card you used was suspected to be fraudulent. You will receive a full refund with 7 working days.
Does my order have the option of being canceled or edited?
When you make a purchase, you have a short window time of 3 hours from purchase made to cancel or edit your order. If you would like to change your order, please contact us on Facebook chat with your order confirmation. If you have any questions, please contact us by phone - (713) 588-6865.
I received a defective or damaged product or an item was missing from my order
We are sorry to hear about your poor experience with this order. In the event of an item going missing, please contact us at support@xssenceapparel.com with your order confirmation order so we can help. In the event of a damaged item, please contact us with a picture.
